At Kharaa, every piece is carefully inspected before it leaves our studio. Most of our collections feature limited, handcrafted and one-of-a-kind pieces, which is why we currently do not accept returns or exchanges for change of mind, colour preference, or any other personal preference.

However, we understand that every situation can be different. Hence, we’re always here to hear you out, understand your situation and arrive at a fair conclusion wherever possible. If something genuinely isn’t right with your order, we’ll do our best to make it right.

Damaged or Incorrect Products

In the rare event that you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

You can reach us at:

WhatsApp: +91 7841095366
Email: info@kharaa.co.in

To help us resolve the issue quickly, please share:

• Your order number

• A brief description of the issue

• Clear photographs of the product and packaging

• An unpacking video, if available. An unpacking video helps us understand the condition of the package and product at the time of delivery and can help expedite the resolution process.

Once we receive the details, our team will review the issue and guide you through the next steps.

Replacement & Refund Process

Once a return is approved, we will arrange for the product to be picked up from your address through our courier partner.

If your location is not serviceable for pickup by our courier partner, you will need to arrange the return shipment yourself. We will share the return address and any necessary details with you.

For any exceptional return request that is approved for reasons other than a damaged or incorrect product, a flat return shipping fee of ₹150 will be applicable.

Please ensure that the product is returned in its original condition, along with all original tags and packaging intact.

A refund or replacement will be initiated only after the product has been received and successfully inspected.

Please allow 7–10 working days for the inspection and refund/replacement process after the returned product reaches our studio.

A Note on Handcrafted Pieces

Small variations in colour, texture, weave, print and motifs are natural characteristics of handcrafted textiles. They are not considered defects and are part of what makes each piece unique.

Colours may also appear slightly different depending on your screen settings and the lighting in which the product was photographed.

We encourage you to carefully read the product description, measurements, fabric details and care instructions before placing your order. If you’re unsure about anything, please reach out to us before purchasing, we’re always happy to help.

Need Help?

We understand that buying handcrafted textiles online means trusting us to get the details right. If you have any concerns about your order, please don’t hesitate to reach out.

WhatsApp: +91 7841095366
Email: info@kharaa.co.in

At Kharaa, we want your experience to reflect the same care and integrity that goes into every handcrafted piece.