At Kharaa, each piece is thoughtfully curated and carefully inspected before it reaches you. As most of our collections feature limited and one-of-a-kind pieces, we currently do not offer returns or exchanges.

However, in the rare event that you receive an incorrect or defective product, we are here to make it right.

Please notify us within 48 hours of delivery if you receive a damaged or incorrect item. Once we hear from you, our team will promptly guide you through the refund or exchange process.

We are committed to ensuring that your experience with Kharaa reflects the same care and integrity that goes into every handcrafted piece.